Store Lead

Tailored Brands•Hillsborough Township, NJ

1d•$18 - $24

About The Position

The Store Lead partners with the Store Manager and management team to support store team members in meeting sales, service, and operational expectations. When assigned as manager on duty, the Store Lead leads the team, supports operational excellence, and uses store keys to open or close the store when scheduled. The role contributes to business plans, sales growth, customer service, staff development, recruiting, and an engaged and inclusive store environment. The Store Lead helps train and coach staff, communicate priorities and company directives, use store reports to inform business decisions, and identify performance opportunities. The role also supports staffing, store programs, operational tasks, and the execution of branding and marketing initiatives. The Store Lead helps deliver an exceptional customer experience by training staff on service expectations and using customer feedback to prevent or resolve concerns. The position requires at least one year of retail or sales experience, strong organizational, leadership, communication, listening, and problem-solving skills, and proficiency with technology systems, Microsoft Office, video conferencing, computers, and POS systems. Physical requirements include standing and walking for most of the shift, frequently bending, squatting, and twisting, lifting up to 50 pounds, climbing a ladder, and distinguishing fabric patterns and colors.

Requirements

Minimum of 1 year of retail or sales experience.
Creative, with good judgment and awareness of business needs.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder; and distinguish fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and coach team members by example.
Communicate priorities and sales-driving information to help staff maximize business.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management to contribute to development plans.
Partner with management to ensure appropriate staffing for initiatives and operational tasks.
Assist with training staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged, inclusive environment and support learning and development by leveraging training tools.
Serve as a role model and provide enthusiastic, motivational leadership.
Partner with management to conduct regular store meetings and keep team members informed of company directives.
Train the store team on customer service expectations to deliver an exceptional experience and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to maintain visual standards and execute marketing initiatives as directed.
Open and close the store when scheduled as manager on duty.