Store Lead

Tailored Brands•Fairlawn, OH

5d•$16 - $21

About The Position

The Store Lead partners with the Store Manager and store management team to support store employees in meeting sales, service, and operational expectations. When assigned as manager on duty, the Store Lead coaches and develops the team, helps create an engaged and inclusive selling environment, and supports operational excellence. The role is assigned store keys to open and close the store when scheduled. The Store Lead helps achieve store business plans and maximize business results by communicating priorities, using store reports, identifying performance opportunities, supporting outreach, and contributing to team development. The position also supports staffing, training, store programs, and implementation of company directives and policies. The role contributes to a culture of learning and inclusion, motivates store team members, and helps keep them informed through regular meetings. The Store Lead trains employees on customer service expectations, uses customer feedback to address concerns, and collaborates with management to maintain brand standards and execute marketing initiatives. The listed pay range is $15.99–$20.79 per hour. The role may offer the opportunity to voluntarily work at multiple store or site locations and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 1 year of retail or sales experience.
Creative, with good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and coach team members by example.
Communicate priorities and sales-driving information to store staff.
Assist with recruiting and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and contribute to employee development plans with the management team.
Help ensure proper staffing for initiatives and operational tasks.
Assist with training store staff on operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Promote an engaged, inclusive store environment and a culture of learning and development.
Serve as a role model and provide enthusiastic, motivational leadership.
Partner with management to conduct regular store meetings and keep staff informed of company directives.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure the store meets visual brand standards and marketing initiatives are executed as directed.
Open and close the store when scheduled as manager on duty.