Store Lead

Tailored Brands • Tucson, AZ

2d

About The Position

The Store Lead partners with the Store Manager and store management team to support team members in achieving sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching, helps create an effective team-selling environment, and supports operational excellence. The position is assigned store keys to open and close the store when scheduled.

The Store Lead helps drive store performance and growth, fosters an engaged and inclusive workplace, supports team learning and development, and helps elevate the customer experience. The role also supports recruiting, training, store programs, and the implementation of company directives and brand standards. There may be opportunities to work voluntarily at multiple store or site locations and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• At least 1 year of retail or sales experience.
• Creative approach, good judgment, and awareness of business conditions.
• Self-motivated, results-oriented, and strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Demonstrated ability to train and develop high-performing store teams.
• Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

• Inspire store team members to achieve strong performance through active coaching and role modeling company values.
• Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
• Communicate priorities and sales-driving information to equip store staff to maximize business.
• Assist with recruiting store staff and contribute to an inclusive store environment.
• Support achievement of store business plans, including sales, customer service, and operational goals.
• Use store reports to understand business decisions and help drive store performance.
• Participate in business outreach opportunities and communicate leads to the Store Manager.
• Identify performance opportunities and partner with management on development plans.
• Help ensure proper staffing for initiatives and operational tasks that deliver on the customer promise.
• Assist with training store staff on internal operational functions as assigned.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Support implementation of store programs to improve sales, service, operations, and branding.
• Contribute to an engaged and inclusive workplace where opinions and contributions are recognized and valued.
• Support a learning and development culture and ensure training tools are used.
• Partner with management to conduct regular store meetings and keep team members informed about company directives.
• Assist in training the store team on customer service expectations and an exceptional customer experience.
• Use customer feedback to prevent or resolve customer concerns.
• Collaborate with management to ensure visual presentation meets brand standards and marketing initiatives are executed as directed.
• Open and close the store when scheduled as manager on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed