Store Lead
About The Position
The Store Lead partners with the Store Manager and management team to help store team members meet sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching, supports a team-selling environment, maintains operational excellence, and may open and close the store using assigned keys. The role supports store business plans and growth, helps develop and train the team, contributes to an engaged and inclusive workplace, and helps deliver an exceptional customer experience. The Store Lead also supports implementation of store programs, staffing and operational initiatives, and visual and marketing standards. The position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- At least 1 year of retail or sales experience.
- Creative, demonstrates good judgment, and is tuned into the pulse of the business.
- Self-motivated, results-oriented, and a strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrated active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficient with technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.
Responsibilities
- Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
- Model company values and lead by example through active coaching.
- Communicate priorities and sales-driving information to equip staff to maximize business.
- Assist with recruiting store staff and contribute to an inclusive store environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand decisions and help drive store business.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with management to contribute to development plans.
- Partner with management to ensure appropriate staffing for initiatives and operational tasks.
- Assist with training store staff on internal operational functions as assigned.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs to improve sales, service, operations, and branding.
- Contribute to an engaged and inclusive store environment where opinions and contributions are valued.
- Support a culture of learning and development and ensure training tools are used.
- Serve as a role model and provide enthusiastic, motivational leadership.
- Partner with management to conduct regular store meetings and keep staff informed of company directives.
- Assist in training staff on customer service expectations to create an exceptional customer experience, exceed expectations, and achieve a high Net Promoter Score.
- Use customer feedback to prevent or resolve customer concerns.
- Collaborate with management to ensure the store meets visual brand standards and marketing initiatives are executed as directed.
- Open and close the store when scheduled and assigned as manager on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
