Store Lead

Tailored Brands•Mount Juliet, TN

10d•$17 - $21

About The Position

The Store Lead partners with the Store Manager to support team members in meeting sales performance expectations through active coaching, development of a team-selling environment, and operational excellence while serving as manager on duty. The role is assigned store keys and may open and close the store when scheduled as manager on duty. The Store Lead supports store performance, recruiting, training, operational initiatives, and customer experience, while helping create an engaged and inclusive workplace. The position may involve voluntarily working across multiple store or site locations and brands.

Requirements

At least 1 year of retail or sales experience.
Creative, with good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information to equip store staff to maximize business.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with the management team on development plans.
Help ensure proper staffing to execute initiatives and operational tasks and deliver on the customer promise.
Assist with training staff on internal operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged and inclusive workplace where opinions and contributions are recognized and valued.
Support a culture of learning and development and ensure training tools are used.
Serve as a role model and provide enthusiastic, motivational leadership.
Partner with management to conduct regular store meetings and keep team members up to date on company directives.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure visual presentation meets brand standards and marketing initiatives are executed as directed.