Store Lead
About The Position
The Store Lead partners with the Store Manager to support store team members in meeting sales performance expectations through active coaching, development of a team-selling environment, and operational excellence. When assigned as manager on duty, the Store Lead leads staff toward sales, service, and operational expectations and is responsible for opening or closing the store when scheduled. The position contributes to an engaged, inclusive store environment and helps deliver an exceptional customer experience while supporting the store’s business plans and operational initiatives.
Requirements
- At least 1 year of retail or sales experience.
- Creative, with good judgment and awareness of business conditions.
- Self-motivated, results-oriented, and a strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.
Responsibilities
- Inspire store team members and coach them to achieve strong performance.
- Partner with the store management team to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
- Model company values and lead by example as an active coach.
- Communicate priorities and sales-driving information to equip staff to maximize business.
- Assist with recruiting store staff and contribute to an inclusive store environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and contribute to driving store performance.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with management to contribute to development plans.
- Help ensure proper staffing to execute initiatives and operational tasks and deliver on the customer promise.
- Assist with training store staff on internal operational functions as assigned.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs to improve sales, service, operations, and branding efficiencies.
- Contribute to an engaged and inclusive workplace where team members’ opinions and contributions are valued.
- Support a culture of learning and development and ensure training tools are used.
- Serve as a role model and provide enthusiastic, motivational leadership.
- Partner with management to conduct regular store meetings and keep staff informed of company directives.
- Assist in training the team on customer service expectations to create an exceptional customer experience and achieve a high Net Promoter Score.
- Use customer feedback to prevent or resolve customer concerns.
- Work with management to ensure the store is visually set to brand standards and marketing initiatives are carried out as directed.
- Open and close the store when scheduled and assigned as manager on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
