Store Lead

Tailored Brands•Carmel, IN

12d

About The Position

The Store Lead partners with the Store Manager and management team to help store team members meet sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching, supports a team-selling environment, and promotes operational excellence. The role is assigned store keys to open and close the store when scheduled. The Store Lead supports store business plans, helps develop and motivate team members, contributes to recruiting and an inclusive workplace, and uses store reports and customer feedback to help improve business results and the customer experience. The role also assists with training, staffing, store programs, visual standards, and communication of company directives. The position may include the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 1 year of retail or sales experience.
Creative, demonstrates good judgment, and is tuned into the pulse of the business.
Self-motivated, results-oriented strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for the majority of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish between fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so staff can maximize business results.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support store business plans and the achievement of sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management on development plans.
Help ensure appropriate staffing to execute initiatives and operational tasks and deliver on the customer promise.
Assist with training staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding.
Contribute to an engaged and inclusive store environment where contributions are recognized and valued.
Support learning and development by ensuring training tools are used.
Provide enthusiastic motivational leadership and serve as a role model for store team members.
Partner with management to conduct regular store meetings and keep team members up to date on company directives.
Assist in training the store team on customer service expectations to create an exceptional customer experience and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure visual presentation meets brand standards and marketing initiatives are executed as directed.
Open and close the store when scheduled as manager on duty.