Store Lead
About The Position
The Store Lead partners with the Store Manager and management team to help store team members meet sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching, supports an effective team-selling environment, and helps maintain operational excellence. The position is assigned store keys to open and close the store when scheduled. The Store Lead supports store business plans and growth, helps develop and engage an inclusive team, contributes to recruiting and training, and communicates priorities and business-driving information. The role also helps implement store programs, maintain brand standards, deliver an exceptional customer experience, and address customer feedback and concerns.
Requirements
- At least 1 year of retail or sales experience.
- Good judgment and awareness of business conditions.
- Self-motivated, results-oriented, and strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.
Responsibilities
- Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
- Model company values, lead by example, and actively coach store team members.
- Communicate priorities and sales-driving information to store staff.
- Assist with recruiting and contribute to an inclusive store environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and help drive store performance.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with management on development plans.
- Help ensure appropriate staffing for initiatives and operational tasks.
- Assist with training store staff on internal operational functions and customer service expectations.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs that improve sales, service, operations, and branding.
- Contribute to an engaged and inclusive workplace where team members’ opinions and contributions are valued.
- Support learning and development by ensuring training tools are leveraged.
- Serve as a role model and provide enthusiastic, motivational leadership.
- Partner with management to conduct regular store meetings and keep staff informed of company directives.
- Use customer feedback to prevent or resolve customer concerns.
- Collaborate with management to maintain visual brand standards and execute marketing initiatives.
- Open and close the store when scheduled as manager on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
