Store Lead

Tailored Brands•Newark, DE

2d•$17 - $22

About The Position

The Store Lead partners with the Store Manager and management team to support store staff in meeting sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching and motivational leadership, helps create an engaged and inclusive team environment, and supports operational excellence. The role is assigned store keys to open and close the store when scheduled. The Store Lead supports business plans and growth by using store reports, communicating sales-driving priorities, identifying performance opportunities, and contributing to team development. The role also assists with recruiting, staffing, training, implementation of store programs, and communication of company directives. The Store Lead helps ensure the store meets brand and marketing standards and delivers an exceptional customer experience, using customer feedback to prevent or resolve concerns. The position may involve voluntarily working at multiple store or site locations and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of retail or sales experience.
Creative, demonstrates good judgment, and is attuned to the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager and management team to lead store staff in meeting sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example through active coaching and motivational leadership.
Communicate priorities and sales-driving information so store staff can maximize business.
Assist in recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with the management team on development plans.
Partner with the management team to ensure appropriate staffing for initiatives and operational tasks.
Assist in training store staff on internal operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, efficiencies, and branding.
Contribute to an engaged and inclusive store environment where team members’ opinions and contributions are recognized.
Support learning and development by ensuring training tools are used.
Partner with the management team to conduct regular store meetings and keep team members up to date on company directives.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with the management team to maintain visual brand standards and execute marketing initiatives.
Open and close the store with assigned keys when scheduled as manager on duty.