Store Lead
About The Position
The Store Lead partners with the Store Manager and management team to support store team members in meeting sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching, develops a team-selling environment, supports operational excellence, and uses store keys to open and close the store when scheduled. The role contributes to an engaged, inclusive store environment and helps elevate the customer experience while supporting store business plans and company initiatives. The Store Lead also supports team training and development, assists with recruiting, communicates business priorities and corporate direction, and helps ensure staffing and store programs are implemented effectively. The position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- At least 1 year of retail or sales experience.
- Creative, demonstrates good judgment, and is attuned to the pulse of the business.
- Self-motivated, results-oriented strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficient with technology systems and applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.
Responsibilities
- Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
- Model company values and coach team members by example.
- Communicate priorities and sales-driving information to equip store staff to maximize business.
- Assist with recruiting store staff and contribute to an inclusive store environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and help drive store performance.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with management on development plans.
- Help ensure proper staffing to execute initiatives and operational tasks and deliver on the customer promise.
- Assist with training store staff on internal operational functions as assigned.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs that improve sales, service, operations, efficiencies, and branding.
- Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
- Support learning and development by ensuring training tools are used.
- Serve as a role model and provide enthusiastic, motivational leadership to store team members.
- Partner with management to conduct regular store meetings and keep team members informed about company directives.
- Assist in training the team on customer service expectations to create exceptional customer experiences, exceed expectations, and achieve a high Net Promoter Score.
- Use customer feedback to prevent or resolve customer concerns.
- Collaborate with management to ensure the store is visually set to brand standards and marketing initiatives are executed as directed.
- Open and close the store when scheduled as manager on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
