Store Lead

Tailored Brands•Jonesboro, AR

12d•$16 - $21

About The Position

The Store Lead partners with the Store Manager to support store team members in meeting sales performance expectations through active coaching, developing a team-selling environment, and maintaining operational excellence while serving as manager on duty. The role is assigned store keys and opens and closes the store when scheduled as manager on duty. The Store Lead supports store leadership in achieving sales, service, and operational goals; coaches and develops staff; communicates business priorities; contributes to recruiting and an inclusive workplace; and helps implement operational and customer experience initiatives. The role also supports training, staffing, store meetings, visual standards, and the use of customer feedback to address concerns. This position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay range is $15.99–$20.79 per hour, with base pay determined in part by skills, background, experience, and market location.

Requirements

At least 1 year of retail or sales experience.
Creative, demonstrates good judgment, and is tuned in to the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager and management team to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and coach store team members by example.
Communicate priorities and sales-driving information to equip staff to maximize business.
Assist with recruiting and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management to contribute to development plans.
Partner with management to ensure appropriate staffing for initiatives and operational tasks.
Assist with training store staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, efficiencies, and branding.
Contribute to an engaged and inclusive environment where opinions and contributions are recognized and valued.
Support learning and development and ensure training tools are used.
Serve as a role model and provide enthusiastic, motivational leadership to store team members.
Partner with management to conduct regular store meetings and keep staff informed of company directives.
Assist in training the store team on customer service expectations to create an exceptional customer experience and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure the store meets visual brand standards and marketing initiatives are executed as directed.
Open and close the store when scheduled as manager on duty.