Store Lead

The Store Lead • Sterling, VA

10d

About The Position

The Store Lead is a dual-function role combining individual sales performance with leadership of all teachers assigned to the store. The role is responsible for meeting personal sales goals, delivering outstanding customer service, promoting the Music & Arts lesson program, and supporting store operations. The Store Lead also provides direct guidance and support to teachers, partners with the Area Manager on teacher engagement and lesson-program performance, and helps achieve enrollment, retention, and student-outcome goals.

Music & Arts aims to encourage individual creativity, create lifelong musicians, and help people experience the joy of playing an instrument. The company began in Bethesda, Maryland, in 1952 and is based in Frederick, Maryland. It is part of the Guitar Center enterprise and comprises more than 225 retail stores, more than 200 educational representatives, and more than 250 affiliate locations.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant work experience.
• Strong knowledge of musical instruments and written music.
• Proven experience leading teams, preferably in education, retail, or customer service.
• Excellent interpersonal and communication skills, with the ability to motivate and influence others.
• Strong organizational, problem-solving, and decision-making skills.
• Passion for music education and commitment to student and teacher success.

Responsibilities

• Consistently generate sales to exceed personal sales goals.
• Promote the Music & Arts lesson program to drive enrollment.
• Create business opportunities by networking with teachers, schools, churches, and community organizations.
• Develop customer relationships and deliver sales presentations based on training.
• Provide outstanding customer service and foster customer loyalty.
• Participate in store operations, including merchandising, displays, and maintenance.
• Maintain store security, including perimeter door keys, register keys, and a personal alarm code.
• Perform additional duties assigned by store leadership.
• Provide direct leadership, guidance, and support to all teachers assigned to the location.
• Conduct regular teacher check-ins, coaching, and performance evaluations.
• Lead teacher engagement initiatives to increase retention, satisfaction, and instructional quality.
• Serve as the primary point of contact for teacher concerns, questions, and needs.
• Partner with the Area Manager to drive student enrollment and retention goals across the area.
• Monitor lesson-program KPIs, including new student starts, retention rates, and utilization, and implement action plans to meet or exceed targets.
• Collaborate with store staff to ensure effective scheduling and resource alignment.
• Ensure adherence to lesson-related policies, procedures, and standards in the location.

Benefits

• Gig leave for employee-musicians to take time off to perform and return to their job after a tour.
• Medical benefits for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• 401(k) with company match for full-time employees.
• Mental health support for full-time employees.
• Paid sick, holiday, and vacation time for full-time employees.
• Employee discount program for full-time employees.
• Tuition reimbursement options for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED