Store Lead

Tailored Brands•Saint Cloud, MN

7d•$16 - $21•Onsite

About The Position

The Store Lead partners with the Store Manager to help store team members meet sales performance expectations through active coaching, development of a team-selling environment, and operational excellence while serving as manager on duty. The role is assigned store keys and opens or closes the store when scheduled as manager on duty. The Store Lead helps lead store staff in meeting sales, service, and operational expectations; supports store business plans; contributes to recruiting and team development; and helps implement operational programs. The role also supports an engaged and inclusive workplace, staff training and communication, and an exceptional customer experience through service coaching, customer feedback, visual standards, and execution of marketing initiatives. The position may offer the opportunity to work voluntarily at multiple store or site locations and across multiple brands.

Requirements

At least 1 year of retail or sales experience.
Good judgment and awareness of business needs.
Self-motivation, results orientation, and strategic thinking.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and coach team members by example.
Communicate priorities and sales-driving information so staff can maximize business results.
Assist with recruiting and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and identify opportunities to drive the store business.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management on development plans.
Help ensure appropriate staffing to execute initiatives and operational tasks.
Assist with training staff on internal operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Promote an engaged, inclusive, and learning-focused store environment; serve as a role model and provide motivational leadership.
Partner with management to conduct regular store meetings and keep staff informed about company directives.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to maintain visual standards and execute marketing initiatives.
Open and close the store when scheduled as manager on duty.