Store Lead
About The Position
The Store Lead partners with the Store Manager and management team to support store team members in meeting sales, service, and operational expectations. When assigned as manager on duty, the Store Lead coaches and develops the team, supports an engaged and inclusive selling environment, and helps ensure operational excellence. The role is assigned store keys and opens or closes the store when scheduled. The Store Lead supports store business plans, uses store reports to inform business decisions, helps identify performance opportunities, and contributes to team development. The role also supports recruiting, training, staffing, implementation of store programs, and communication of company priorities and procedures. The Store Lead helps train the team to deliver an exceptional customer experience, uses customer feedback to address concerns, and partners with management to maintain brand visual standards and execute marketing initiatives.
Requirements
- At least 1 year of retail or sales experience.
- Good judgment and awareness of business needs.
- Self-motivated, results-oriented, and strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder; and distinguish fabric patterns and colors.
Responsibilities
- Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
- Model company values, lead by example, and actively coach team members.
- Communicate priorities and sales-driving information so the team can maximize business.
- Assist with recruiting store staff and contribute to an inclusive environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and identify opportunities.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with management on development plans.
- Partner with management to ensure staffing supports initiatives and operational tasks.
- Assist with training staff on operational functions and stay informed about company communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs that improve sales, service, operations, efficiencies, and branding.
- Contribute to an engaged and inclusive store environment and support learning and development.
- Partner with management to conduct regular store meetings and keep team members up to date on company directives.
- Train the team on customer service expectations and help deliver an exceptional customer experience.
- Use customer feedback to prevent or resolve customer concerns.
- Partner with management to maintain visual brand standards and execute marketing initiatives.
- Open and close the store when scheduled as manager on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
