Store Lead

Tailored Brands•Concord, NC

11h

About The Position

The Store Lead partners with the Store Manager and management team to support store employees in meeting sales, service, and operational expectations. When assigned as manager on duty, the Store Lead coaches and develops the team, promotes an engaged and inclusive environment, supports operational excellence, and helps deliver an exceptional customer experience. The position is assigned store keys to open and close the store when scheduled as manager on duty. The Store Lead contributes to store business plans and growth, supports recruiting and training, communicates company priorities, and helps implement store programs and brand standards. The role may include the opportunity to voluntarily work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 1 year of retail or sales experience.
Creative, demonstrates good judgment, and is attuned to the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish between fabric patterns and colors.

Responsibilities

Partner with the Store Manager and management team to lead store staff in achieving sales, service, and operational expectations when serving as manager on duty.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so store staff can maximize business.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support the management team in achieving store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with the management team on development plans.
Partner with the management team to ensure proper staffing for initiatives and operational tasks.
Assist with training store staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding when assigned.
Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
Support a culture of learning and development and ensure training tools are leveraged.
Serve as a role model and provide enthusiastic, motivational leadership to store team members.
Partner with the management team to conduct regular store meetings and keep team members informed of company directives.
Assist with training the store team on customer service expectations to create an exceptional customer experience and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed according to company direction.
Open and close the store when scheduled as manager on duty.