Store Lead

The Store Lead•Hanover, MD

About The Position

The Store Lead combines individual sales responsibilities with instructional staff leadership. At the store, the role is responsible for meeting personal sales goals, delivering outstanding customer service, and promoting Music & Arts’ lesson program. The Store Lead also directly leads the teachers assigned to the location, partnering with the Area Manager to support teacher engagement and strengthen the lessons program. The position contributes to enrollment, retention, and student outcomes while ensuring key lesson metrics are achieved. Music & Arts is part of the Guitar Center enterprise and operates retail stores, educational representative services, and affiliate locations. Its mission is to encourage creativity, create lifelong musicians, and help people experience the joy of playing an instrument. The company emphasizes putting customers first and engaging with respect, integrity, and passion. The listed pay rate is $16–$18. Full-time employees are offered benefits and perks including medical, dental, and vision coverage; a 401(k) with company match; mental health support; paid sick, holiday, and vacation time; an employee discount program; tuition reimbursement options; and gig leave for musician employees.

Requirements

High school diploma or equivalent.
Minimum of 2 years of relevant work experience.
Strong knowledge of musical instruments and written music.
Proven experience leading teams, preferably in education, retail, or customer service.
Excellent interpersonal and communication skills, with the ability to motivate and influence others.
Strong organizational, problem-solving, and decision-making skills.
Passion for music education and commitment to student and teacher success.

Responsibilities

Consistently generate sales to exceed personal sales goals.
Promote the Music & Arts lesson program to drive enrollment.
Create business opportunities by networking with teachers, schools, churches, and community organizations.
Develop customer relationships and deliver compelling sales presentations based on training.
Provide outstanding customer service and foster customer loyalty.
Participate in store operations, including merchandising, displays, and maintenance.
Maintain store security, including perimeter door keys, register keys, and personal alarm code.
Perform additional duties assigned by store leadership.
Provide direct leadership, guidance, and support to all teachers assigned to the location.
Conduct regular teacher check-ins, coaching, and performance evaluations.
Lead teacher engagement initiatives to increase retention, satisfaction, and instructional quality.
Serve as the primary point of contact for teacher concerns, questions, and needs.
Partner with the Area Manager to drive student enrollment and retention goals across the area.
Monitor lesson KPIs, including new student starts, retention rates, and utilization, and implement action plans to meet or exceed targets.
Collaborate with store staff to ensure effective scheduling and alignment of resources.
Ensure consistent adherence to lesson-related policies, procedures, and standards at the location.