Store Lead

Tailored Brands•Myrtle Beach, SC

2d•Onsite

About The Position

The Store Lead partners with the Store Manager to support team members in meeting sales performance expectations through active coaching, development of a team-selling environment, and operational excellence while serving as manager on duty. The role is assigned store keys and opens and closes the store when scheduled as manager on duty. The Store Lead supports store business plans and sales, service, and operational goals; helps develop and motivate staff; and contributes to an engaged and inclusive store environment. The position also supports customer experience, store presentation, training, and implementation of company programs and initiatives. The role may offer the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of retail or sales experience.
Creative, with good judgment and awareness of business needs.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example as an active coach.
Communicate priorities and sales-driving information so store staff can maximize business.
Assist in recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and work with the management team on development plans.
Help ensure proper staffing for initiatives and operational tasks that support the customer promise.
Assist with training store staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding when assigned.
Contribute to an engaged and inclusive workplace where opinions and contributions are recognized and valued.
Support a learning and development culture and ensure training tools are used.
Serve as a role model and provide enthusiastic, motivational leadership to store team members.
Partner with management to conduct regular store meetings and keep team members informed of company directives.
Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed expectations, and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure the store is visually set to brand standards and marketing initiatives are executed according to company direction.
Open and close the store when scheduled as manager on duty.