Store Lead

The Store Lead • Crofton, MD

7h

About The Position

The Store Lead is a dual-function role that combines individual sales and customer-service responsibilities with direct leadership of all teachers assigned to the store. The role is expected to meet personal sales goals, promote the Music & Arts lesson program, and help grow enrollment, retention, and student outcomes. Working closely with the Area Manager, the Store Lead supports teacher engagement, lesson-program quality, and achievement of key program metrics.

The position also participates in store operations, including merchandising, displays, maintenance, and security. Music & Arts is part of the Guitar Center enterprise and operates retail stores, educational representative teams, and affiliate locations. The company describes its mission as encouraging creativity, helping people experience the benefits of playing music, and creating lifelong musicians.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of relevant work experience.
• Strong knowledge of musical instruments and written music.
• Proven experience leading teams, preferably in education, retail, or customer service.
• Excellent interpersonal and communication skills, including the ability to motivate and influence others.
• Strong organizational, problem-solving, and decision-making skills.
• Passion for music education and commitment to student and teacher success.

Responsibilities

• Consistently generate sales to exceed personal sales goals.
• Promote the Music & Arts lesson program to drive enrollment.
• Create business opportunities by networking with teachers, schools, churches, and community organizations.
• Develop customer relationships and deliver sales presentations based on training.
• Provide outstanding customer service and foster customer loyalty.
• Participate in store operations, including merchandising, displays, and maintenance.
• Maintain store security, including perimeter door keys, register keys, and a personal alarm code.
• Perform additional duties assigned by store leadership.
• Provide direct leadership, guidance, and support to all teachers assigned to the location.
• Conduct regular teacher check-ins, coaching, and performance evaluations.
• Lead teacher engagement initiatives to increase retention, satisfaction, and instructional quality.
• Serve as the primary point of contact for teacher concerns, questions, and needs.
• Partner with the Area Manager to drive student enrollment and retention goals across the area.
• Monitor lesson-program KPIs, such as new student starts, retention rates, and utilization, and implement action plans to meet or exceed targets.
• Collaborate with store staff to ensure effective scheduling and alignment of resources.
• Ensure adherence to lessons-related policies, procedures, and standards at the location.

Benefits

• Gig leave for employee musicians to take time off to perform and return to their jobs after a tour.
• Medical benefits for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• 401(k) for full-time employees, with company match.
• Mental health support for full-time employees.
• Paid sick, holiday, and vacation time for full-time employees.
• Employee discount program for full-time employees.
• Tuition reimbursement options for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED