Store Lead

The Store Lead • McLean, VA

8h

About The Position

The Store Lead is a dual-function role that combines individual sales expertise with leadership of the teachers assigned to the store. As an individual contributor, the Store Lead meets personal sales goals, promotes the Music & Arts lesson program, and provides outstanding customer service. The role also provides direct leadership and support to location teachers, partnering with the Area Manager to improve teacher engagement and drive enrollment, retention, and student outcomes.

Music & Arts is a music retailer and education provider that aims to help people experience the benefits of playing an instrument. Founded in 1952, the company is based in Frederick, Maryland, and is part of the Guitar Center enterprise. It has more than 225 retail stores, more than 200 educational representatives, and more than 250 affiliate locations.

The role requires a high school diploma or equivalent, at least two years of relevant work experience, knowledge of musical instruments and written music, and experience leading teams. Music & Arts offers gig leave to employee musicians and benefits and perks for full-time employees.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of relevant work experience.
• Strong knowledge of musical instruments and written music.
• Proven experience leading teams, preferably in education, retail, or customer service.
• Excellent interpersonal and communication skills, with the ability to motivate and influence others.
• Strong organizational, problem-solving, and decision-making skills.
• Passion for music education and commitment to student and teacher success.

Responsibilities

• Consistently generate sales to exceed personal sales goals.
• Promote the Music & Arts lesson program to drive enrollment.
• Create business opportunities by networking with teachers, schools, churches, and community organizations.
• Develop customer relationships and deliver sales presentations based on training.
• Provide outstanding customer service and foster customer loyalty.
• Participate in store operations, including merchandising, displays, and maintenance.
• Maintain store security, including perimeter door keys, register keys, and a personal alarm code.
• Perform additional duties assigned by store leadership.
• Provide direct leadership, guidance, and support to all teachers assigned to the location.
• Conduct regular teacher check-ins, coaching, and performance evaluations.
• Lead teacher engagement initiatives to increase retention, satisfaction, and instructional quality.
• Serve as the primary point of contact for teacher concerns, questions, and needs.
• Partner with the Area Manager to drive student enrollment and retention goals across the area.
• Monitor lesson KPIs, including new student starts, retention rates, and utilization, and implement action plans to meet or exceed targets.
• Collaborate with store staff on effective scheduling and resource alignment.
• Ensure consistent adherence to lessons-related policies, procedures, and standards at the location.

Benefits

• Gig leave for employee musicians to take time off to share their music and return to their job after a tour.
• Medical insurance for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• 401(k) with company match for full-time employees.
• Mental health support for full-time employees.
• Paid sick, holiday, and vacation time for full-time employees.
• Employee discount program for full-time employees.
• Tuition reimbursement options for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED