Store Lead

Tailored Brands•Cincinnati, OH

3d•$17 - $21

About The Position

The Store Lead partners with the Store Manager to support store team members in achieving sales performance expectations through active coaching, building a team-selling environment, and operational excellence while serving as manager on duty. The role is assigned store keys to open and close the store when scheduled as manager on duty. The Store Lead helps drive sales, customer service, and operational goals; supports staff development and training; helps maintain an engaged and inclusive workplace; and contributes to an exceptional customer experience and brand presentation. The position may offer the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 1 year of retail or sales experience.
Creative individual with good judgment and awareness of business conditions.
Self-motivated, results-oriented strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so staff can maximize business results.
Assist with recruiting and contribute to an inclusive store environment.
Support the achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management to contribute to development plans.
Partner with management to ensure appropriate staffing for initiatives and operational tasks.
Assist with training staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged and inclusive workplace where opinions and contributions are recognized and valued.
Support a culture of learning and development and ensure training tools are leveraged.
Serve as a role model and provide enthusiastic, motivational leadership.
Partner with management to conduct regular store meetings and keep staff informed of company directives.
Help train staff on customer-service expectations to create an exceptional customer experience and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure visual presentation meets brand standards and marketing initiatives are executed as directed.
Open and close the store when scheduled as manager on duty.