Store Lead

Mud Bay • Bellingham, WA

3d

About The Position

Mud Bay Store Leads help create a happy, educational, and fun experience for customers and employees. They engage dog and cat owners, help them find solutions for their animals, and support staff in providing the same service. Store Leads contribute to sales growth by offering holistic solutions that promote long-term health for dogs and cats, and they perform point-of-sale transactions, cash handling, and other financial procedures accurately.

Store Leads provide fair leadership across store operations, make decisions aligned with Mud Bay’s mission and values, and help team members learn and develop. They lead, train, and work alongside the team to maintain clean, organized, attractive sales and support areas; receive, rotate, restock, and face inventory; and keep stocking levels accurate. They communicate regularly with the manager and leadership team about staff development, performance, and needs, and anticipate the needs of the store and team.

The role includes opening and closing the store, leading the team during the day, and delegating responsibilities to ensure a positive experience for customers and employees. It is full-time, with a Good Faith Estimate of a median 32 hours per week. The position typically works five days per week, Sunday through Thursday, and requires scheduling flexibility across six days, including both weekend days. Team members attend a monthly store meeting, typically on Saturday evening. The Store Lead must be able to work at a minimum of four locations, including a home store and neighboring locations.

The target starting pay is $21.04 per hour, with a pay range of $21.04 to $24.20 per hour. The listed PTO accrual is 88 hours based on 2,080 hours worked.

Requirements

• At least one year of proven leadership experience or equivalent; experience leading a team is required.
• High school diploma, GED, or equivalent.
• Ability to delegate and coach and mentor others through tasks.
• Ability to give and receive feedback.
• Ability to identify top business and people needs and prioritize.
• Must be at least 18 years old.
• Ability to lift up to 45 pounds.
• Competent with basic math and comfortable using computers, calculators, and 10-key devices.
• Ability to adapt to a work schedule that reflects the needs of customers, coworkers, and Mud Bay.
• Genuine enjoyment of making others feel welcome.
• Accountability and follow-through on commitments.
• Integrity and good judgment, including making rational, ethical decisions aimed toward long-term goals and outcomes.
• Self-starter who is also willing to take direction and learn from others.
• Team player who contributes to coworkers’ happiness and effectiveness.
• Interest in continuously learning about dogs, cats, and small animals.

Responsibilities

• Provide a happy, educational, and fun experience for store visitors.
• Engage dog and cat owners, help them find solutions for their animals, and ensure staff provide the same experience.
• Contribute to sales growth by providing holistic solutions that promote long-term health for dogs and cats.
• Accurately and efficiently perform point-of-sale transactions, cash handling, and other financial procedures.
• Make decisions based on good judgment and Mud Bay’s mission and values.
• Help others learn and contribute to a team environment that celebrates differences and works together.
• Provide fair leadership in all aspects of store operations.
• Lead, train, and work with the team to maintain clean, organized, and attractive sales and support areas.
• Lead, train, and work with the team to receive, rotate, restock, and face inventory accurately and continuously.
• Lead, train, and work with the team to ensure accurate stocking levels and quantities on hand.
• Communicate frequently with the manager and leadership team about staff abilities, performance, and needs.
• Anticipate the needs of the store and team while reflecting Mud Bay’s values and character.
• Open and close the store and lead the team during the day.
• Delegate and empower others, ensuring a positive experience for customers and employees.
• Work a flexible retail schedule and at a minimum of four locations, including the home store and neighboring locations.
• Attend a monthly store meeting, typically on Saturday evening.

Benefits

• Health benefits, including medical, dental, and vision insurance.
• Telehealth.
• Flexible Spending Account (FSA).
• Employee Assistance Plan (EAP).
• 401(k).
• Employee Stock Ownership Plan (ESOP).
• Employee discount.
• Access to up to 50% of net earned wages before payday through UKGWallet.
• Paid Time Off: 88 hours of PTO accrual based on 2,080 hours worked.
• Four paid holidays.
• Vetster telehealth for pets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED