Store Lead
About The Position
The Store Lead partners with the Store Manager and store management team to support team members in achieving sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching, helps create a team-selling environment, and supports operational excellence. The role is assigned store keys and opens and closes the store when scheduled as manager on duty. The Store Lead helps drive business performance, develop and motivate store staff, and foster an engaged and inclusive workplace. The position also supports training, staffing, implementation of store programs, customer service, and execution of visual and marketing standards. The role may involve voluntarily working across multiple store or site locations and brands.
Requirements
- Minimum of 1 year of retail or sales experience.
- Creative, demonstrates good judgment, and is tuned in to the pulse of the business.
- Self-motivated, results-oriented, and a strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficient with technology systems and applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.
Responsibilities
- Inspire store team members to achieve strong performance and lead by example as an active coach.
- Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
- Communicate priorities and sales-driving information so staff can maximize business results.
- Assist with recruiting store staff and contribute to an inclusive store environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and identify opportunities to drive store performance.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with the management team on development plans.
- Partner with management to ensure appropriate staffing for initiatives and operational tasks.
- Assist with training staff on internal operational functions and support implementation of store programs.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Contribute to an engaged, inclusive workplace where team members' opinions and contributions are recognized.
- Support a culture of learning and development and ensure training tools are leveraged.
- Partner with management to conduct regular store meetings and keep team members up to date on company directives.
- Train store team members on customer service expectations and support exceptional customer experiences and high Net Promoter Scores.
- Use customer feedback to prevent or resolve customer concerns.
- Collaborate with management to maintain visual brand standards and execute marketing initiatives.
- Open and close the store when scheduled as manager on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
