Store Lead

Tailored Brands•Houston, TX

10d•Onsite

About The Position

The Store Lead partners with the Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team-selling environment, and operational excellence. When assigned as manager on duty, this role leads the store team and is responsible for opening or closing the store when scheduled. The Store Lead helps drive sales, service, and operational goals; supports training, staffing, recruiting, and implementation of store programs; and contributes to an engaged, inclusive, and high-performing store environment. The role also helps deliver an exceptional customer experience by coaching the team on service expectations, addressing customer concerns, and supporting visual and marketing standards. The position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of retail or sales experience.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and strategic-thinking approach.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so staff can maximize business results.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support the achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management to contribute to development plans.
Partner with management to ensure appropriate staffing for initiatives and operational tasks.
Assist with training store staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, efficiencies, and branding.
Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
Support learning and development by ensuring training tools are used.
Serve as a role model and provide enthusiastic, motivational leadership to store team members.
Partner with management to conduct regular store meetings and keep team members informed about company directives.
Assist in training the store team on customer service expectations to create exceptional experiences and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure the store meets visual brand standards and marketing initiatives are executed as directed.
Open and close the store when scheduled and assigned as manager on duty.