Store Lead

Tailored Brands•Evansville, IN

7d•$16 - $20

About The Position

The Store Lead partners with the Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team-selling environment, and operational excellence while serving as manager on duty. The role is assigned store keys to open and close the store when scheduled as manager on duty. The Store Lead may have the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of retail or sales experience.
Creative judgment and awareness of business needs.
Self-motivated, results-oriented, and strategic.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Inspire store team members to achieve strong performance and execute plans to maximize growth and potential.
Create an engaged and inclusive store environment and elevate the customer experience through operational excellence.
Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
Model company values, lead by example, and actively coach team members.
Communicate priorities and sales-driving information so staff can maximize business results.
Assist with recruiting store staff and contribute to an inclusive environment.
Support store business plans and sales, customer service, and operational goals; use store reports to understand business decisions.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management on development plans.
Help ensure appropriate staffing and train staff on assigned operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, efficiencies, and branding.
Promote learning and development, use training tools, serve as a role model, and provide motivational leadership.
Partner with management to conduct regular store meetings and keep team members informed of company directives.
Train the store team on customer service expectations and help deliver exceptional experiences and a high Net Promoter Score.
Use customer feedback to prevent or resolve concerns.
Work with management to maintain visual presentation to brand standards and execute marketing initiatives as directed.
Open and close the store when scheduled as manager on duty.