Store Lead
About The Position
The Store Lead partners with the Store Manager to support store team members in meeting sales performance expectations through active coaching, developing a team-selling environment, and operational excellence while serving as manager on duty. The role is assigned store keys and opens and closes the store when scheduled as manager on duty. The Store Lead supports the management team in achieving sales, service, and operational goals; developing and motivating the team; maintaining an inclusive workplace; and delivering an exceptional customer experience. The position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- At least 1 year of retail or sales experience.
- Creative, demonstrates good judgment, and stays attuned to the pulse of the business.
- Self-motivated, results-oriented, and a strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.
Responsibilities
- Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
- Model company values and coach team members by example.
- Communicate priorities and sales-driving information to equip staff to maximize business.
- Assist with recruiting store staff and contribute to an inclusive store environment.
- Support the achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and identify opportunities to drive store performance.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and work with management to contribute to development plans.
- Partner with management to ensure staffing supports initiatives and operational tasks that deliver on the customer promise.
- Assist with training staff on internal operational functions as assigned.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs that improve sales, service, operations, and branding when assigned.
- Contribute to an engaged and inclusive workplace where team members' opinions and contributions are recognized.
- Support a culture of learning and development and ensure training tools are used.
- Serve as a role model and provide enthusiastic, motivational leadership to store team members.
- Partner with management to conduct regular store meetings and keep staff informed about company directives.
- Assist in training the store team on customer-service expectations to create an exceptional experience, exceed customer expectations, and achieve a high Net Promoter Score.
- Use customer feedback to prevent or resolve customer concerns.
- Work with management to ensure the store is visually set to brand standards and marketing initiatives are implemented as directed.
- Open and close the store when scheduled as manager on duty.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
