Store Lead

Tailored Brands•Geneva, IL

7d•Onsite

About The Position

The Store Lead partners with the Store Manager to support store team members in meeting sales performance expectations through active coaching, development of a team-selling environment, and operational excellence while serving as manager on duty. The position is assigned store keys and opens and closes the store when scheduled as manager on duty. The Store Lead helps the team achieve sales, service, and operational expectations; supports store business plans and growth; contributes to an engaged and inclusive workplace; and helps elevate the customer experience. The role also supports recruiting, training, store communications, business outreach, operational initiatives, and execution of visual and marketing standards. The position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 1 year of retail or sales experience.
Creative, with good judgment and awareness of the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Inspire and coach store team members to achieve strong performance and meet sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example as an active coach.
Communicate priorities and sales-driving information so store staff can maximize business results.
Assist in recruiting store staff and contribute to an inclusive store environment.
Support the management team in achieving store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with the management team on development plans.
Partner with the management team to ensure appropriate staffing for initiatives and operational tasks.
Assist with training store staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding when assigned.
Contribute to an engaged and inclusive store environment where opinions and contributions are valued.
Support a culture of learning and development and ensure training tools are used.
Serve as a role model and provide enthusiastic motivational leadership to store team members.
Partner with management to conduct regular store meetings and keep team members informed about company directives.
Assist in training the store team on customer service expectations to deliver an exceptional experience, exceed customer expectations, and achieve a high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to ensure the store meets visual brand standards and marketing initiatives are executed as directed.
Open and close the store when scheduled as manager on duty.