Store Lead

United Smart Tech•College Station, TX

6d•Onsite

About The Position

uBreakiFix by Asurion is hiring a Store Lead to help provide device repair services in local communities. The role combines team leadership, sales and customer service, and hands-on retail device repair. The Store Lead motivates and develops technicians, supports performance against sales and customer service metrics, and serves as a point of contact for dispatched technicians. The position also involves implementing processes and participating in meetings with operational leadership. The role includes learning and explaining the Connected Home product and applying the “Serve, Solve, and Sell” approach. The Store Lead consults with customers about technology issues and repair procedures, repairs devices, and performs pre- and post-repair testing. This is a full-time W2 employee position with varying schedules, an eight-hour shift, and work on the road. Compensation is up to $17 per hour, plus uncapped bonuses and commissions.

Requirements

Demonstrated experience as a team leader or supervisor.
One year of supervisory or managerial experience required.
One year of soldering experience required.
Essential experience repairing devices, including computers, laptops, tablets, phones, hardware, software, and phone screen LCDs.
High school diploma or equivalent required.
Valid state driver’s license and clean driving record required.
Successful completion of a background check and drug screening.
Authorization to work in the United States.
Flexibility to work variable hours, including weekends and evenings.
Ability to frequently lift and move items weighing more than 50 pounds.

Nice To Haves

Sales and customer service experience is highly recommended.

Responsibilities

Motivate technicians and hold them accountable for performance to drive sales and customer service metrics.
Demonstrate sales behaviors and customer service best practices, and ensure technicians understand the Connected Home product and the “Serve, Solve, and Sell” approach.
Train and develop the technician team.
Act as the point of contact for dispatched technicians.
Implement new processes.
Participate in daily and weekly meetings with operational leadership.
Learn and apply details of the Connected Home product, understand customers’ technology, and offer and sell protection and tech support solutions.
Consult with customers to identify issues and explain repair procedures.
Repair devices, address cracked glass, and conduct pre- and post-repair testing.
Promote the Connected Home product and use the “Serve, Solve, and Sell” approach.
Frequently lift and move items weighing more than 50 pounds.