Store Lead

Tailored Brands•Lexington, KY

7d•$16 - $20•Onsite

About The Position

The Store Lead partners with the Store Manager to support store team members in meeting sales performance expectations through active coaching, development of a team-selling environment, and operational excellence while serving as manager on duty. The role is assigned store keys and may open or close the store when scheduled as manager on duty. The Store Lead helps lead store staff to achieve sales, service, and operational expectations; supports store business plans and business outreach; and contributes to recruitment, team development, training, and an inclusive workplace. The role also helps implement store programs, maintain brand and marketing standards, and train team members to deliver an exceptional customer experience. The position may include the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 1 year of retail or sales experience.
Creative individual with good judgment and awareness of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information to equip store staff to maximize business.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with the management team on development plans.
Partner with management to ensure appropriate staffing for initiatives and operational tasks.
Assist with training store staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged and inclusive workplace where team members' opinions and contributions are valued.
Support a culture of learning and development and ensure training tools are used.
Serve as a role model and provide enthusiastic, motivational leadership to store team members.
Partner with management to conduct regular store meetings and keep team members informed of company directives.
Assist in training the store team on customer service expectations and practices that support an exceptional customer experience and high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to maintain visual presentation to brand standards and execute marketing initiatives according to company direction.
Open and close the store when scheduled as manager on duty.