Store Lead - San Diego, CA

EMINENT•San Diego, CA

1d•Onsite

About The Position

The Store Lead (Sales Lead/Retail Keyholder) supports the Store Manager and upper management in building a performance-based culture and delivering an exceptional customer experience. This role leads alongside the management team and serves as a brand ambassador for both customers and employees. The successful candidate is passionate about fashion, styling, client connection, and developing talent, and can work effectively in a dynamic environment with minimal supervision. The role includes helping drive store performance and sales, maintaining company standards, providing outstanding service, and supporting the team’s day-to-day performance. The position requires a flexible schedule to meet business needs, including overnights, evenings, holidays, and weekends. The stated California base hourly range is $27–$30.

Requirements

At least 2 years of retail experience.
At least 1 year of retail management experience.
Prior experience in a retail or boutique store selling high-end goods to clientele-oriented customers.
In-store retail experience.
Proficiency in Gmail, Excel, Word, and online navigation.
Understanding of garment bodies and fashion trends.
Understanding of retail metrics and terminology.
Availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekend shifts.
Outgoing, energetic, and professional, with the ability to represent the brand.
Exceptional organizational skills, follow-through, and attention to detail.
Strong problem-solving attitude.
Collaborative spirit and proactive attitude.
Excellent written and verbal communication skills.
Proactive sales approach, with initiative and ideas to continually improve the client experience and drive sales.
Customer-centric approach and demonstrated ability to build client relationships and brand loyalty.
Motivation and willingness to go above and beyond to serve clients.
Ability to work in a dynamic environment with minimal supervision.

Nice To Haves

Luxury retail experience.
Passion for fashion, styling, client connection, and developing talent.

Responsibilities

Monitor and assess store performance, including sales, seasonal product levels, and compliance with company standards and policies, in partnership with Store Leadership.
Use business acumen to drive the business and help develop long-term solutions.
Deliver an elevated client experience as a brand ambassador, embodying brand values and engaging customers with the brand.
Set an example by creating and fostering lasting customer relationships.
Meet and exceed individual KPI goals by providing high-quality sales and customer service.
Assist with sales-floor merchandising and maintenance.
Provide customers with honest, confident feedback about style and fit.
Work with the team to keep the store customer-ready by filling orders, stocking, re-merchandising, and cleaning.
Open and close the store and directly manage a team alongside Store Leadership.
Support the retail team’s day-to-day performance and employee experience through regular feedback and performance-based discussions.