Retail Store Manager - San Diego, CA

EMINENT, INC.•San Diego, CA

12h•$90,000 - $110,000•Onsite

About The Position

The Retail Store Manager leads store operations and sales performance while delivering an elevated customer experience and representing the REVOLVE/FWRD brand. The role balances revenue targets, budgets, payroll, inventory controls, loss prevention, facility standards, merchandising, and team development. The manager provides feedback to corporate partners on product and sales performance, builds client relationships, and supports after-hours events. The position requires at least 40 hours per week and availability for a flexible schedule, including overnights, evenings, holidays, and weekends.

Requirements

At least 5 years of retail experience.
At least 4 years of retail management experience.
Outgoing, energetic, professional, and able to represent and embody the FWRD brand lifestyle.
Proven ability to work in a sales-driven environment and deliver results aligned with business growth targets.
Proactive sales approach, with initiative and ideas to improve client experience and drive sales.
Customer-centric approach and demonstrated ability to build and maintain client relationships and brand loyalty.
Motivation and willingness to go above and beyond in serving clients.
Experience in a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced, cross-functional team environment.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation for taking on challenges and supporting continuous personal and team development.
Ability to set clear objectives and inspire a team to reach its potential.
Ability to promote operational efficiency, follow processes and systems, maximize results, and identify improvement opportunities.
Ability to collaborate strategically with cross-functional partners toward shared business outcomes.
Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
Availability to work at least 40 hours per week.
Open availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekends.
Understanding of retail labor laws.
Ability to work well in a dynamic environment with minimal supervision.

Nice To Haves

Luxury retail management experience.
GSuite experience.

Responsibilities

Measure and monitor sales performance, taking action to improve business performance when needed.
Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
Use business acumen to understand business drivers and opportunities and develop solutions.
Meet and exceed store sales goals.
Drive an elevated client experience as a brand ambassador, embodying brand values and engaging customers with the brand.
Assist customers, monitor client interactions with the team and technology, and provide in-the-moment coaching.
Schedule the right people in the right place at the right time to balance sales and service while achieving payroll goals.
Maintain inventory accuracy and controls, and lead and train the store team to ensure consistent execution.
Contribute to loss prevention, set expectations, and own related team training.
Ensure facility maintenance, presentation, and organization.
Lead merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and business success.
Ensure the selling floor reflects brand and concept standards, and train staff in visual merchandising.
Manage the day-to-day performance and employee experience of retail teams.
Hire and train the store team across business areas.
Provide performance feedback to support growth, change, and results.
Assess store culture and improvement areas, working with the FWRD Pop-Up Project Manager on activations, recognition, and communication.
Manage schedules to support after-hours events.
Develop client relationships through regular communication.