Store Lead - San Diego, CA

EMINENT, INC.•San Diego, CA

13h•$27 - $30•Onsite

About The Position

The Store Lead/Retail Keyholder supports the Store Manager and upper management in building a performance-based culture while delivering an exceptional customer experience. The role leads alongside the management team and serves as a brand ambassador for customers and employees, with a focus on fashion, styling, client relationships, and talent development. The Store Lead monitors store performance and standards, helps drive business results and sales, supports merchandising and sales-floor maintenance, opens and closes the store, and directly manages a team alongside Store Leadership. The role requires working flexibly to meet business needs, including overnight, evening, holiday, and weekend shifts. The stated base hourly range for individuals assigned and/or hired to work in California is $27–$30.

Requirements

At least 2 years of retail experience.
At least 1 year of retail management experience.
Prior experience in a retail or boutique store serving clientele purchasing high-end goods.
Outgoing, energetic, professional, and able to represent the brand and convey the FWRD lifestyle.
Exceptional organizational skills, follow-through, and attention to detail.
Strong problem-solving attitude.
Collaborative and proactive approach.
Excellent written and verbal communication skills.
Availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
Proactive sales approach, with initiative and ideas to improve the client experience and drive sales.
Demonstrated ability to foster and maintain client relationships and build brand loyalty.
Motivation and willingness to go above and beyond in client service.
Proficiency in Gmail, Excel, Word, and online navigation.
In-store retail experience.
Understanding of garment bodies and fashion trends.
Understanding of retail metrics and terminology.
Ability to work in a dynamic environment with minimal supervision.

Nice To Haves

Luxury retail experience preferred.

Responsibilities

Monitor and assess store performance, including sales, seasonal product levels, and compliance with company standards and policies, in partnership with Store Leadership.
Apply business acumen to drive the business and help develop long-term solutions.
Deliver an elevated client experience as a brand ambassador, embodying brand values and building lasting customer relationships.
Meet and exceed individual KPI goals by providing high-quality sales and customer service.
Assist with merchandising and maintaining the sales floor.
Give customers honest, confident feedback about style and fit.
Work with the team to keep the store customer-ready by filling orders, stocking, re-merchandising, and cleaning.
Open and close the store and directly manage a team alongside Store Leadership.
Support the retail team’s day-to-day performance and employee experience through regular feedback and performance-based discussions.