Ambassador - San Diego, CA

Blackstone Consulting, Inc.•San Diego, CA

1h•Onsite

About The Position

The Healthcare Ambassador serves as a professional, friendly, and informed first point of contact for site employees, members, patients, and visitors. The role provides information and assistance, supports visitor and employee access through the admittance process, and performs administrative and other site services as needed. The ambassador welcomes visitors, determines the nature of their business, and contacts appropriate personnel or departments when necessary. The position is customer-service focused and may include temperature screening, wayfinding, delivering patient belongings to medical units, and assisting members or patients with wheelchairs. The ambassador helps create a courteous, respectful, and pleasant experience, provides authorized information about the site and surrounding area, and observes and reports incidents or suspicious activity to appropriate personnel. Work is performed in person in San Diego, California. The role requires an ability to handle multiple tasks, communicate clearly, remain composed in stressful situations, and push or pull wheelchairs carrying patients of various weights. Duties may involve exposure to infectious persons, blood and body fluids, violent persons, weather conditions, and other workplace hazards. Overtime may be required without advance notice.

Requirements

High school diploma or equivalent.
Ability to lift 50 or more pounds.
Ability to push or pull wheelchairs carrying patients of various weights.
Ability to handle multiple tasks concurrently.
Basic computer use, keyboarding, and ability to operate controls.
Clear speaking, hearing, seeing, and writing abilities to communicate with employees, visitors, clients, and others.
Ability to maintain composure and mental stability under stress, including pressure situations and interactions with challenging individuals.
Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.
Ability to perform the essential functions with or without reasonable accommodation.

Responsibilities

Serve as a professional, friendly, and informed first point of contact for employees, members, patients, and visitors.
Take temperature checks of people entering the facility using handheld or automated thermal devices.
Assist visitors with wayfinding and provide authorized information about the site and surrounding area, including nearby restaurants and convenience stores.
Deliver patient belongings to medical units.
Assist with facility access and admittance by screening visitors and client employees and helping legitimate visitors gain entry.
Welcome visitors, determine the nature of their business, and announce them to appropriate personnel or departments when necessary.
Provide courteous, respectful, and pleasant customer service that reflects positively on the client and its customer service and security department.
Observe and report incidents or suspicious activity to security personnel, client representatives, company management, life-safety personnel, or public safety authorities as appropriate.
Assist or support members and patients into or out of medical conveyance devices, including wheelchairs.
Perform other administrative duties and tasks of a similar nature and scope as required for the assigned post.