Store Lead

Tailored Brands • Phoenix, AZ

13h • Onsite

About The Position

The Store Lead partners with the Store Manager and store management team to help the store meet sales, service, and operational expectations. When assigned as manager on duty, the Store Lead coaches and develops team members, fosters an engaged and inclusive selling environment, and supports operational excellence. The role is assigned store keys and may open or close the store when scheduled.

The Store Lead supports store business plans and uses store reports and customer feedback to help identify opportunities and improve performance. The role also contributes to recruiting, training, team development, business outreach, store meetings, and the execution of store programs and brand standards. The position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Minimum of 1 year of retail or sales experience.
• Creative, demonstrates good judgment, and is tuned in to the pulse of the business.
• Self-motivated, results-oriented, and a strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high-performing store teams.
• Proficient with technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

• Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
• Model company values, lead by example, and actively coach store team members.
• Communicate priorities and sales-driving information so staff can maximize business.
• Assist with recruiting store staff and contribute to an inclusive store environment.
• Support achievement of store business plans, including sales, customer service, and operational goals.
• Use store reports to understand business decisions and help drive store performance.
• Participate in business outreach opportunities and communicate leads to the Store Manager.
• Identify performance opportunities and partner with management on development plans.
• Help ensure proper staffing for initiatives and operational tasks.
• Assist with training staff on internal operational functions and customer service expectations.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Support implementation of store programs that improve sales, service, operations, and branding.
• Promote an engaged and inclusive workplace where team members' opinions and contributions are valued.
• Support a culture of learning and development and ensure training tools are used.
• Partner with management to conduct regular store meetings and keep staff informed of company directives.
• Use customer feedback to prevent or resolve customer concerns.
• Collaborate with management to maintain visual standards and execute marketing initiatives according to company direction.
• Open and close the store when scheduled as manager on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed