Store Lead - Cool Springs Galleria - Full time

The Children's Place

3d•Onsite

About The Position

The Store Lead supports the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and serving as Leader on Duty (LOD). The Store Lead represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The role includes training and coaching associates, partnering with the Store Manager on performance concerns, providing timely feedback, and contributing to a positive work environment. The Store Lead also supports store productivity and profitability through operational and product knowledge, customer service, payroll processing, schedule adjustments, and participation in store initiatives. The position requires maintaining an organized stockroom and meeting environmental and safety standards.

Requirements

High school diploma or equivalent.
1–3 years of previous retail experience.
Must be at least 18 years old.
Excellent customer engagement skills.
Detail-oriented, with the ability to prioritize tasks.
Ability to work in a team environment and give and receive performance-based feedback.
Commitment to self-development.
Effective communication skills.
Adaptability and flexibility when priorities change.
Excellent time management, planning, and organization skills.
Proficiency in Microsoft Office.
Ability to adapt to and learn internal applications.
Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 pounds.

Responsibilities

Assist in developing talent by training associates and providing in-the-moment coaching.
Partner with the Store Manager to address associate performance concerns.
Support and participate in company training and development initiatives.
Foster a positive work environment and provide direct, objective feedback in a timely manner.
Assess performance and provide appropriate feedback daily and during the annual performance review process.
Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Model and encourage exceptional customer service, maintain high store standards, and protect brand integrity.
Represent the company in a professional and positive manner.
Support the management team in maximizing productivity through operational and product knowledge, customer service, and store initiatives.
Participate in the Leader on Duty program by delivering an exceptional shopping experience and driving store profitability while leveraging payroll.
Process payroll weekly.
Modify schedules based on business climate.
Help maintain a clean, organized, and efficient stockroom while adhering to policies.
Ensure environmental (CRE) standards and safety requirements are met.