Client Specialist, Cool Springs Galleria Mall

Knitwell Group•Franklin, TN

7d•Onsite

About The Position

Talbots is hiring a part-time Client Specialist at its Cool Springs Galleria Mall store in Franklin, Tennessee. The role focuses on creating exceptional customer experiences, cultivating lasting relationships with customers and the community, and achieving sales and service goals. The Client Specialist supports a welcoming store environment, shares product and fashion knowledge, and represents the Talbots brand professionally. The position requires open availability for 20–29 hours per week, including flexibility to work evenings, weekends, and holidays.

Requirements

Have open availability for 20–29 hours per week.
Be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Be comfortable climbing ladders, moving regularly, and standing for extended periods.
Be able to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.

Nice To Haves

A drive to build customer and community relationships, prospect, and develop a strong clientele among existing and new customers.
Ambition and passion for achieving individual and team goals, with the ability to thrive in a team environment.
Ability to work cooperatively in a diverse work environment.
Passion for selling and an organized, thoughtful approach to driving store traffic.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills for proactive, relevant, timely, and meaningful client outreach.
Professional, assertive, and friendly manner, with the ability to make decisions independently.
Technological aptitude to use POS, computer, iPad, and handheld systems.

Responsibilities

Create a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Use service enhancers, including Concierge, to strengthen customer relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, find inspiration, and develop trust.
Participate in community and store activities and events that promote the Talbots brand.
Represent the brand image professionally.