Sales Associate Key, Cool Springs Galleria Mall

Knitwell Group•Franklin, TN

About The Position

Talbots is hiring a Sales Associate Key for its Cool Springs Galleria Mall store. The role provides exceptional customer service, promotes products, builds relationships with customers, and supports the store’s sales and operational goals. The associate assists the management team with building store business, helps create a customer-focused selling culture, and may lead or supervise others on occasion, as well as open or close the store. This is a regular, part-time position. The work includes regularly moving around and standing for extended periods, climbing ladders, reaching and bending for products, and lifting, carrying, or moving at least 40 pounds.

Requirements

Demonstrated ability to create a selling culture aligned around customer needs.
Customer-centric mindset and understanding of exceptional customer experiences.
Ability and motivation to create, build, and cultivate relationships.
Ambition and passion for achieving individual and team goals; ability to thrive in a team environment.
Passion for selling and ability to identify thoughtful ways to maximize store traffic.
Excellent verbal communication skills and a high level of integrity.
Ability to work cooperatively in a diverse work environment.
Comfort with climbing ladders, moving regularly, and standing for extended periods.
Ability to bend, reach, and stretch for products and lift, carry, and move at least 40 pounds.
Technological aptitude to use POS, computer, iPad, and handheld systems.
Flexible availability for business needs, including evenings, weekends, and holidays.

Responsibilities

Provide exceptional and meaningful customer service that promotes products and builds brand relationships.
Assist the management team in building store business.
Serve multiple customers, multitask, and handle projects simultaneously.
Stay informed about fashion trends and new arrivals, including product fit, color, and fashion details.
Use product knowledge and fashion expertise to create outfits and recommend items that meet customer needs.
Develop and maintain positive working relationships that support a productive work environment.
Communicate store information, brand initiatives, discrepancies, and other pertinent information to management.
Achieve sales and service metrics, including Talbots Classic Awards.
Participate in learning opportunities and respond to direction, coaching, and feedback to maximize individual performance.
Support operational excellence, including inventory management, filling orders, recalls, recovery, replenishment, and re-ticketing.
Plan and prioritize work to meet customer and business needs.
Lead or supervise others on occasion and open or close the store.
Understand customer needs and wants through intentional conversation.