Store Lead
About The Position
The Store Lead partners with the Store Manager and management team to support store staff in meeting sales, service, and operational expectations. When assigned as manager on duty, the Store Lead provides active coaching, supports an effective team-selling environment, and helps maintain operational excellence. The position is assigned store keys to open and close the store when scheduled. The Store Lead supports store business plans and initiatives, helps train and develop team members, contributes to an engaged and inclusive workplace, and helps deliver an exceptional customer experience. The role may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- At least 1 year of retail or sales experience.
- Creative, with good judgment and awareness of business needs.
- Self-motivated, results-oriented, and a strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.
Responsibilities
- Partner with store management to lead staff in achieving sales, service, and operational expectations when assigned as manager on duty.
- Model company values and lead by example as an active coach.
- Communicate priorities and sales-driving information so staff can maximize business.
- Assist with recruiting store staff and contribute to an inclusive store environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and help drive store performance.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with the management team on development plans.
- Partner with management to ensure appropriate staffing for initiatives and operational tasks.
- Assist with training store staff on internal operational functions as assigned.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs to improve sales, service, operations, and branding.
- Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
- Support learning and development and ensure training tools are used.
- Serve as a role model and provide enthusiastic, motivational leadership.
- Partner with management to conduct regular store meetings and keep team members informed of company directives.
- Help train the store team on customer service expectations and exceptional customer experience.
- Use customer feedback to prevent or resolve customer concerns.
- Collaborate with management to ensure the store meets visual brand standards and marketing initiatives are executed as directed.
- Open and close the store when scheduled as manager on duty.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
