Store Fulfillment Associate - Full Time - Outlet Store

Belk•Gastonia, NC

1d•Onsite

About The Position

The Store Fulfillment Associate drives sales and delivers a positive customer experience by processing store fulfillment orders accurately and quickly. The role focuses on picking, packing, and preparing daily orders for pickup or delivery, maintaining inventory accuracy, and keeping fulfillment areas clean and organized. This is an hourly position.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Ability to use data and guidance to support timely and effective decisions.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, as well as lift, carry, and move at least 50 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Pick, pack, and ship customer orders accurately and efficiently, following omni processes and procedures to enhance productivity.
Prioritize workload based on requested customer delivery options and follow packing standards to ensure a positive customer experience.
Strategically pick merchandise within the store for STH and BOPIS orders to minimize steps.
Organize equipment and replenish supplies in fulfillment and pickup areas to promote efficiency.
Maintain merchandise presentation standards and support store recovery efforts.
Use training tools and resources, and embrace feedback to build knowledge of omni processes and procedures and strengthen performance.
Stay informed about products, promotions, policies, and store events to enhance execution.
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
Enhance the in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
Follow asset protection procedures, safety guidelines, and security protocols; support store shortage control, inventory accuracy, and risk reduction.