Selling Lead - Full Time - Outlet Store

Belk•Gastonia, NC

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. The Selling Lead works collaboratively with store operations teams to deliver service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

Ability to use data, guidance, and judgment to support timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
At least 1 year of retail experience and dedication to customer service excellence.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine team, customer, and community relationships to create memorable store experiences.
Support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Process transactions accurately and efficiently.
Handle customer inquiries and resolve concerns professionally, promptly, and with care.
Improve selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate learning.
Help the team use selling tools and digital devices to provide a seamless omnichannel experience, and communicate available inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and provide consistent, accurate communication to the team.
Keep the team informed about products, promotions, contests, and store events.
Support associate engagement by sharing team successes and celebrating achievements.
Foster a positive store culture in which team members understand their role in store goals and feel valued.
Maintain appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Ensure presentations align with visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.