Selling Lead - Full Time

Belk•Fayetteville, GA

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. Working collaboratively with store operations teams, the Selling Lead helps ensure service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility. The Selling Lead demonstrates ownership, accountability, and initiative; supports customer outreach, clienteling, and events; and provides warm, personalized customer service. The role processes transactions, addresses customer inquiries and concerns, and helps improve team selling behaviors through goal communication, leading by example, onboarding support, teaching, and continued learning. The Selling Lead also helps associates use selling tools and digital devices to provide an omnichannel experience, communicates company policies and product and promotion information, and fosters associate engagement and a positive store culture. The role maintains appealing selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness, and supports recovery and stock replenishment. It also leads fulfillment and asset protection initiatives in designated areas by executing omni and operations processes accurately, maintaining product protection standards, and following safety and security protocols.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to support timely and effective decisions.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships and support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers with personalized service.
Process transactions accurately and efficiently, and respond to customer inquiries and concerns professionally and promptly.
Communicate daily goals, lead by example, support onboarding, initiate teaching opportunities, and encourage associate learning to improve selling behaviors and key metric performance.
Help the team use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate information about products, promotions, contests, and store events.
Support associate engagement, share team successes, celebrate achievements, and foster a positive store culture.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness; support store recovery and stock replenishment in accordance with visual merchandising directives and brand standards.
Lead fulfillment and asset protection initiatives in designated areas, execute omni and operations processes, maintain product protection standards, and follow safety guidelines and security protocols.