Selling Lead - Full Time

Belk•Hickory, NC

11d

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. Working collaboratively with store operations teams, the Selling Lead helps ensure service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships and support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers; provide personalized service and create a welcoming shopping environment.
Process transactions accurately and efficiently, and resolve customer inquiries and concerns professionally and promptly.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, creating teaching opportunities, and supporting continued associate learning.
Help the team use selling tools and digital devices to provide an omnichannel experience, including communicating inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate information about products, promotions, contests, and store events to the team.
Support associate engagement, share team successes, celebrate achievements, and foster a positive store culture.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness; support recovery and stock replenishment in line with visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in designated areas by executing omni and operations processes, maintaining product protection standards, and following safety and security protocols.