Selling Lead - Full Time

Belk•Cookeville, TN

13d

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. Working collaboratively with store operations teams, the Selling Lead helps ensure service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
At least 1 year of retail experience and a dedication to customer service excellence.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships; support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Process transactions accurately and efficiently, and address customer inquiries and concerns professionally and promptly.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, teaching, and supporting continued associate learning.
Help the team use selling tools and digital devices to deliver a seamless omnichannel experience and communicate inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate accurate information to the team about products, promotions, contests, and store events.
Promote associate engagement, share team successes, celebrate achievements, and foster a positive store culture.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness; support store recovery and stock replenishment in line with visual merchandising directives and brand standards.
Lead designated store fulfillment and asset protection initiatives by executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.