Selling Lead - Full Time - Outlet Store

Belk•Gastonia, NC

About The Position

The Selling Lead drives personal, department, and storewide results by building genuine team and customer relationships, connecting customers with products, and creating memorable experiences. The role supports sales and store key metric performance, excellent customer service, successful events, and merchandise presentation. Working collaboratively with store operations teams, the Selling Lead helps ensure service excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build team, customer, and community relationships and support customer outreach, clienteling, and event initiatives.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Process transactions accurately and efficiently; address inquiries and resolve customer concerns professionally and promptly.
Support selling behaviors and key metric performance by communicating daily goals, leading by example, assisting with onboarding, teaching, and supporting associate learning.
Help the team use selling tools and digital devices to provide a seamless omnichannel experience, including communicating inventory, assortment, and product features and benefits.
Maintain knowledge of company policies and procedures and communicate information about products, promotions, contests, and store events to the team.
Support associate engagement, celebrate achievements, and foster a positive store culture in which team members understand and value their contributions to store goals.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness; support daily recovery and stock replenishment in line with visual merchandising directives and brand standards.
Lead store fulfillment and asset protection initiatives in assigned areas, executing omni and operations processes accurately and efficiently and following product protection, safety, and security standards.