Store Dispatcher

Genuine Parts Company • Billings, MT

18d

About The Position

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join its team of Auto Parts professionals. The Store Dispatcher coordinates delivery schedules and drivers, ensures accurate and courteous delivery of parts, plans efficient routes, monitors delivery quality, handles cash and returned parts, and helps maintain the delivery fleet.

Requirements

• High school diploma or equivalent.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Ability to see, hear, and remember part numbers and line codes.
• Ability to bend to floor-level shelves, reach upper shelves (up to eight feet) using a stool or ladder, and walk up and down stairs.
• Stamina to stand and walk for the entire work shift.
• Ability to work as a motivated team player in a fast-paced environment.
• Self-motivated, with a strong sense of urgency, organization, attention to detail, and sound judgment.
• Valid driver's license.

Responsibilities

• Schedule deliveries and dispatch delivery drivers in a timely manner.
• Ensure the correct parts are delivered for each customer order with precision, speed, and courtesy.
• Plan the most efficient routes for deliveries.
• Track and analyze delivery service quality using the Delivery Management System.
• Resolve customer problems and develop effective solutions.
• Handle cash returned by drivers and maintain accurate records.
• Inspect returned parts and cores and prepare them for return to the Distribution Center or manufacturer.
• Maintain the fleet in safe, proper working order and flag vehicle problems that affect delivery service quality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED