Store Dispatcher

Genuine Parts Company • Billings, MT

17d

About The Position

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join its team of Auto Parts professionals. The Store Dispatcher coordinates deliveries and drivers, helps ensure accurate and courteous service, tracks delivery quality, addresses customer delivery problems, handles returned cash and parts, and helps maintain the delivery fleet.

Requirements

• High school diploma or equivalent.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Ability to see, hear, and remember part numbers and line codes.
• Ability to bend to floor-level shelves, reach upper shelves (eight feet) using a stool or ladder, and walk up and down stairs.
• Stamina to stand and walk for the entire work shift.
• Motivated team player able to thrive in a fast-paced environment.
• Self-motivated, with a strong sense of urgency, organization, attention to detail, and sound judgment.
• Valid driver's license.

Responsibilities

• Schedule deliveries and dispatch delivery drivers in a timely manner.
• Ensure the correct parts are delivered to the correct customer orders with precision, speed, and courtesy.
• Plan efficient delivery routes.
• Track and analyze delivery service quality using the Delivery Management System.
• Resolve roadblocks affecting customers and develop effective solutions.
• Handle cash returned by drivers and maintain accurate records.
• Inspect returned parts and cores and prepare them for return to the Distribution Center or manufacturer.
• Maintain the fleet so vehicles are safe and in proper working order, and flag vehicle problems that detract from delivery service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED