Store Director (Store Manager) - Cleveland, OH and surrounding Area

Target • Mayfield Heights, OH

25d • $106,000 - $212,000

About The Position

The Store Director leads a store team focused on helping guests and families enjoy their shopping experience. The role develops leaders and team members, builds a guest-first culture, and takes accountability for profitable business growth and store operations. Responsibilities span talent management, guest service, financial performance, sales growth, inventory and operational practices, safety, security, and compliance. The Store Director uses store and guest insights to set priorities and strategies, guides teams toward sales and operational goals, and builds relationships with the local community and field support partners.

The position involves leading a large team, including hourly team members, leaders, and leaders of leaders. The Store Director oversees recruiting, hiring, onboarding, scheduling, training, performance management, and career development. They are expected to maintain a flexible schedule aligned with business and guest needs, including weekends, mornings, evenings, overnights, holidays, and seasonal adjustments.

This is an active, physically demanding role requiring mobility throughout a shift, access to all areas of the building, ladder use, and safe handling or movement of merchandise. Work may involve varying temperatures, humidity, and other elements, including duties such as Drive Up and carryout. The job requires using communication devices, handheld scanners, and other technology equipment as directed.

Requirements

• Four-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Team leadership and engagement skills.
• Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
• Ability to manage conflict and lead and hold others accountable.
• Ability to relate well to and interact with all levels of the organization.
• Welcoming and helpful attitude.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders as needed.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.
• Flexible schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Enjoy interacting with and helping guests and fellow team members.
• Ability to thrive in a fast-moving, highly active, physically demanding role requiring teamwork, flexibility, and creative problem solving.
• Openness to working varying hours, days, or shifts, including nights, weekends, holidays, and other peak shopping times.

Responsibilities

• Cultivate a guest-centric, engaged team and lead the development, growth, onboarding, and performance management of leaders and team members.
• Partner with HR to create and deliver sustainable and equitable talent strategies that support career progression and team growth.
• Recruit, hire, and retain a passionate team with area-specific knowledge and expertise.
• Oversee scheduling so schedules meet business needs, provide a consistent guest experience, and align with team member availability and desired hours.
• Set leadership schedules that align with guest and business needs, including weekends, mornings, evenings, overnight hours, and seasonal adjustments.
• Promote inclusivity and create equitable experiences by valuing diverse voices and approaches.
• Invest in and follow up on personal and team training, including timely completion of required training.
• Model welcoming guest service by greeting guests, helping address their needs, and thanking them for shopping at Target.
• Lead a guest-focused culture across in-store and digital experiences to meet sales and operational goals and promote Target's guest offerings.
• Build and execute plans for efficient operations that support future growth.
• Establish operational best practices, identify and address areas of operational shortage, and hold the team accountable to clear goals and expectations.
• Use financial, operational, safety, food safety, team, and guest reports to understand the business and make decisions.
• Lead financial accountability by monitoring sales trends, leadership headcount, payroll, and hourly overtime guidance, and by helping teams understand their role in sales growth and profitability.
• Assess competition and use guest insights and feedback to strengthen the business and make the store a destination of choice.
• Build relationships with the store's community to address local needs.
• Partner with field support teams to solve problems and improve operations continuously.
• Set clear team priorities while balancing competing demands.
• Own store safety culture and performance by modeling safe behavior, identifying and correcting hazards, assisting with incident response, validating investigations, and ensuring accountability.
• Validate store security culture and merchandise protection practices, including deterrence, response, resolution, and execution of best practices.
• As a key carrier, follow safe and secure training and processes.
• Address store emergency and compliance needs.
• Model ethical conduct, safety—including food safety—and compliance, and hold the team accountable to the same standards.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits are referenced on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Director