Store Director | Miami Design District

Amiri•Miami, FL

About The Position

AMIRI is seeking a Store Director to lead its Miami Design District store and support retail business objectives across sales, retail operations, and personnel management. The Store Director will be a charismatic leader and ambassador for AMIRI’s brand and values, demonstrating compassionate leadership, business acumen, and a commitment to customer service and teamwork. The role oversees day-to-day store operations, sales performance, client relationships, team development, and store presentation. The Store Director partners with HQ Retail, HR, Merchandising, Sales, Visual Merchandising, Brand, and corporate teams, and reports to the Regional Director, East.

Requirements

4–6 years of progressively responsible luxury retail management experience, directly supervising non-exempt employees.
Strong familiarity with the AMIRI brand, aesthetic, and narrative.
Experience working locally.
Strong familiarity with local and federal labor laws.
Proficiency with Microsoft Excel, Teams, and general CRM and POS systems.
Ability to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.

Nice To Haves

Additional language skills.

Responsibilities

Motivate the team to achieve sales targets, build a client base, and develop sales plans.
Partner with HQ Retail to analyze sales figures and CRM activity and establish employee and store goals.
Develop and execute strategies to meet sales targets.
Oversee in-store promotional displays and customer events, coordinating with Visual Merchandising and Brand as needed.
Monitor local and luxury market trends and local competition.
Build relationships with local and VIP clients and coordinate events and activations with HQ Retail.
Demonstrate exemplary customer service and escalate issues to leadership when appropriate.
Train the team in AMIRI customer service practices, including greeting customers, closing sales, and handling challenging client issues.
Complete visual merchandising directives in coordination with the corporate team.
Oversee daily store operations while minimizing costs and risks.
Partner with HQ Retail to train the team on loss prevention.
Conduct regular health, safety, and compliance audits for the HR/Facilities team.
Work with neighbors, property management, and landlords to maintain building and facilities.
Train the team in workplace injury prevention relevant to the store location.
Keep the store clean, organized, and presentable, and establish systems and policies for cleanliness, health, and safety.
Guide, encourage, and support store team members and address basic personnel issues at the store level.
Complete required personnel documentation and follow AMIRI performance management guidelines.
Lead recruitment with HR, from sourcing through new-hire onboarding.
Partner with Merchandising and Sales to provide product and product-knowledge training for each new collection.
Partner with HR to conduct 90-day and annual reviews and administer employee development plans.
Keep the team informed about business performance, company initiatives, and other relevant updates.
Train team members on the essential duties of their positions.
Create and publish schedules in accordance with local guidelines and regulations.