Sales Associate - Miami Design District

Richemont•Miami, FL

1d•$26 - $28

About The Position

The Sales Associate serves as an Ambassador of the Cartier Maison, achieving and exceeding sales targets while developing a client portfolio and providing a distinctive client experience across all touch points. The role also involves active participation in the boutique’s daily operations. The associate provides attentive service before, during, and after sales; adapts to clients’ needs; supports after-sales clients; and builds lasting relationships through client-data capture, follow-up, and Maison CRM initiatives. In partnership with management, the associate may support client plans, events, and networking. The position also contributes to boutique security and operational compliance, setup and breakdown, merchandising, inventory activities, audits, and special projects. This role requires 2 to 5 years of luxury retail experience, strong interpersonal and communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced retail environment. College education is preferred. Candidates must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences. The expected hourly range is $26 to $28, with commission and overtime eligibility; salary is negotiated based on relevant skills and experience.

Requirements

2 to 5 years of previous experience in luxury retail.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience.
Excellent interpersonal and communication skills.
Strong understanding of customer-service needs and internal and external customer priorities.
Strong attention to detail and ability to manage multiple tasks precisely.
Professional demeanor and ability to represent Cartier as a Brand Ambassador.
Self-starter with a team-player approach.
Availability to work retail hours, including weekends, and to travel for trainings, client events, and conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements preferred.

Responsibilities

Achieve and/or exceed monthly sales targets as directed by management.
Provide exceptional customer service before, during, and after sales, including greeting and acknowledging clients and maintaining product knowledge and service standards.
Adapt the sales approach to clients’ needs and motivations, negotiate, and handle objections.
Assist after-sales clients in accordance with Maison values and provide recommendations for a positive client experience.
Stay current on industry news and competitors.
Cultivate new and existing client relationships through service and Maison CRM initiatives, in partnership with management.
Accurately capture client data and use available tools for follow-up and relationship building.
Resolve client concerns appropriately and escalate them to management when needed.
Partner with management on plans for in-store and offsite events and networking, and participate in these activities.
Follow Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and daily upkeep of displays and back stock.
Participate in daily and annual inventories and cycle counts to support successful audits.
Assist with special projects, including price changes and back-office responsibilities.