Client Advisor - Marni Miami Design District

OTB Spa•Miami Township, OH

7d•Onsite

About The Position

The Client Advisor is a brand ambassador and key contributor to store commercial success. The role delivers a highly personalized client experience while achieving individual and store sales objectives. Through product expertise, clienteling, and relationship building, the Client Advisor develops long-term relationships that drive loyalty, repeat business, and new client acquisition, managing their client portfolio with an owner's mindset. The successful Client Advisor is a relationship builder, commercial thinker, product expert, and brand ambassador who understands their clients and business, monitors KPIs, and turns client interactions into lasting relationships and sustainable sales. The role reports to the Store Manager.

Requirements

At least 2 years of selling experience.
Demonstrated ability to achieve sales goals and deliver exceptional service.
Excellent communication, interpersonal, and relationship-building skills.
Commercial awareness and a working understanding of retail KPIs.
Proficiency with CRM, POS, and clienteling platforms.
Strong organizational skills and attention to detail.
Availability to work a flexible retail schedule, including weekends, holidays, and special events.
Analytical and problem-solving abilities with strong attention to detail.
Strong project management and change management skills, with the ability to prioritize in a fast-paced environment.
Legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.

Nice To Haves

Fashion or retail experience preferred.
Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred.

Responsibilities

Achieve or exceed individual sales goals and contribute to store objectives.
Monitor and act on personal KPIs, including net sales, ATV, UPT, conversion, client acquisition and retention, repeat-client sales, and full-price sell-through.
Increase basket size through cross-selling, upselling, and complete-look selling.
Use business and client insights to adjust selling strategies and share observations with Store Management.
Support product launches, events, and commercial activations.
Build and actively manage a high-quality client portfolio.
Use CRM and clienteling tools to record client preferences, purchases, and follow-up opportunities.
Conduct personalized outreach about new arrivals, special orders, and seasonal collections through approved channels.
Invite clients to appointments, private events, and brand experiences.
Acquire new clients through networking, referrals, events, and local partnerships.
Protect client confidentiality in accordance with company policy and applicable privacy requirements.
Create a welcoming, elevated experience consistent with the brand's positioning.
Maintain expert knowledge of current collections, materials, craftsmanship, pricing, availability, and styling.
Communicate the brand's heritage, values, and design philosophy through product storytelling.
Adapt the selling approach to a diverse client base, resolve concerns professionally, and escalate when appropriate.
Participate in product knowledge, selling skills, and CRM training.
Monitor inventory levels to maximize selling opportunities and promptly flag discrepancies.
Execute product searches, transfers, holds, reservations, and special orders according to company procedures.
Participate in cycle counts and physical inventories; support replenishment, shipment processing, and stock organization.
Accurately process POS transactions, returns, exchanges, repairs, and alterations.
Uphold visual merchandising standards, opening and closing procedures, and loss prevention, security, and safety protocols.
Contribute to a collaborative, inclusive, high-performing store environment.
Share client insights, product knowledge, and selling strategies with colleagues.
Participate in daily meetings, business updates, and store initiatives.
Support onboarding of new team members through knowledge sharing and positive role modeling.