Sr. Client Advisor | Miami Design District

Amiri•Miami, FL

12d•Onsite

About The Position

AMIRI is seeking a charismatic Sr. Client Advisor for its Miami Design District retail store. The role focuses on delivering quality client service, achieving individual sales goals, building lasting client relationships through product knowledge and selling techniques, and supporting luxury boutique operations. The position is hourly and commission eligible, with responsibility for keyholder opening and closing procedures.

Requirements

At least 2 years of retail sales and/or client service experience in a luxury consumer goods environment.
Ability to develop strong, lasting relationships through effective communication, organization, and follow-through.
Strong drive for business results and a passion for creativity, fashion, and the brand.
Ability to provide outstanding customer service in person, in writing, by phone, and through other mediums.
Ability to read, count, and write accurately to complete business and client-related transactions.
Ability to prioritize tasks and manage time in a fast-paced environment.
Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
Ability to operate equipment needed for the job, including phones, cash registers, computers, and other office equipment.
Ability to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 pounds.
Willingness to comply with company policies, procedures, regulations, and standards.

Responsibilities

Achieve and exceed individual sales goals and KPIs, including individual sales volume, units per transaction (UPT), and average dollar per transaction (ADT).
Maintain a strong results orientation and a positive, team-first attitude.
Create a welcoming, client-focused environment and provide high-quality service in person, over the phone, and through electronic communication.
Demonstrate product knowledge and engage clients with the craftsmanship and narratives of products.
Partner with store and corporate management to resolve client issues in a way that benefits the business.
Participate in floor moves, merchandising, visual merchandising, and housekeeping in coordination with management.
Prepare, pack, and wrap merchandise as requested.
Participate in inventory and cycle counts and protect boutique assets by understanding and following operating procedures.
Perform keyholder opening and closing procedures.